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NO customer care contact details, worst customer service ever!

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We ordered a blender for Rs15000 and received it yesterday. It was very cheaply made with thin metal and plastic. The rubber around the top lid was missing and gave wired noises when tried to blend something in it. It was like it was just about to explode. Never buy electric items from this horrible people. They deceive you big time with beautiful pictures, but the real product is nothing like what's shown in their website.

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Hi,

I am really disappointed with your service as you had been asking me to wait day by day for my printer exchange but nothing happened.
As I informed you repeatedly, I needed the printer urgently & I understand that it is my fault in the first hand, to order a wrong model.
But I had been dealing with several ecommerce companies in Sri Lanka & as an example, Daraz would credit back the full amount within a few days if the item is returned in good condition (no questions asked !!).
But in this case, I didn't even open the package & called you as soon as I received the item. I also requested for an item upgrade, instead of the refund & I was even ready to bring back the item to you & then receive the new item, after paying you the balance. But now it had been a week since I asked for this exchange. This wasn't my first order with takas.lk as well but this was my first experience with an item exchange.
I purchased a new printer today since I do not value your words anymore. I checked with several vendors & they had the printer available & it was not unavailable for the past few days as you informed me. I never expected such service from a company once ranked as the No.1 Start-up in Sri Lanka.

Since I now know how your service is, I will never order from you again & encourage anyone who reads this, to find an alternative (there are plenty). 

Takas Order number 100130416 & attached is a picture of the item I wanted to return.

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When you order a new product, they will deliver you a broken, old, rusty product. When you return the item asking them to either send you a new product because that’s what you ordered, or request for a refund, they will reject your request and will send you the broken rubbish again! Don’t waste your money to buy rubbish from these people and their customer service is just like their products, just Rubbish!!

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Excellent 1-2 hours door delivery

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Listing items not in stock. I purchased a samsung soundbar on 3rd of April 2021, and it took them close to 2 weeks to inform me that they cannot process the order due to unavailability of items.

This is a very unreliable e-commerce platform. My money (Rs 140000.00) was also blocked this whole time while I could have purchased something else from another vendor and now they are saying it takes upto 5-7 days for the refund process.

If the seller (Max Lanka) did not have items in stock, Daraz could've informed me sooner without blocking my money this whole time.

It was my first purchase from Daraz, and I will not use their garbage platform ever again, where they allow sellers to list items that are not in stock. Very unreliable and a disappointing service.

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Has the worst customer service, pointless making orders. Has the page as if we can return but always fails to do so. And the money invested is in vain. Worst online store ever!

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I drop a mail yesterday evening for an order and today 9.00am called to Maduwanthi to ready my order and i said i am on my way to collect the order. She was aggreed and I went there, after my arrival only she said books are out of srock, I dont know why she didnt inform me about that. I got short leave from my office and went , She dont care about customers , no smile in her face and not respect to the customers , I dont understand why Godage Management dont consider the Customer care behavior .

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They are very tricky, when ever you , i use the night time data the day time data will be finished faster than other months, and the additional data (Data add-on) also finished faster. They are cheaters 

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Made an online order but it got delayed and cancelled the order. The Maharagama branch girl lied about availability of books and said not even available at Nugegoda. When ai went to Nugegoda plenty of copies of those books. Now delaying the refund and not answering the mobile. One of the worst experience for a customer.

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