WORST CUSTOMER SERVICE - TOP PEOPLE ARE HIDING WHEN CUSTOMER HAS AN ISSUE
I have dealt with this company for last several months and at the beginning things were satisfactory and even during the first Covid period they were really caring customers by communicating with them about 2-3 times a day and inform the delays ,cancellations etc. Also quiet a good quality products were at that time available for purchasing.
But the things have deteriorated DRASTICALLY DURING LAST FEW MONTHS and low quality products are introduced, Items not delivered on time and when inquire customer care people they do not know the delivery status. Third party poor quality courier services (LK-DEX is still BEST) are assigned ,sometimes items misplaced and Daraz had to give a refund. What the customer care people are doing is simply forwarding a auto-generated e mail like puppets in a show without understanding the customer's problem.
I have an issue where I cannot view or go to my shopping cart even though I can log in and browse products. Issue was properly communicated to Daraz ,several auto generated e mails were sent to me and supervisors promised solution-(This is a technical issue at their end) WITHING 24 HOURS but now do not answer their mobiles even. As a result could not purchase anything under their 5 year anniversary advertising in a big way. TOTALLY DISSATISFIED.
Being as one of the Marketing Professional in Sri Lanka, I requested whether I can talk to their expertise Head of Marketing (I do not want to mention names) but it is banned. They seems to be hiding and what type of Marketing they are talking of. I think this is like Cheating the customers.
Anyway, I want to share my experience about Daraz and best is to avoid them unless you do not have any other place to buy and feel that a smart competitor will defeat them if Daraz is not keen to put shortcomings right. They can contact me if interested.